Frequently Asked Questions
Why can’t I log in to your site?
Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I cancel my subscription?
If you have an individual subscription, simply log in to your account and toggle auto-renew off from the Subscriptions tab. https://notoriousrob.memberful.com/account/subscriptions
If you are part of a Team Subscription, notify your Team Owner that you would like to cancel. If you are a Team Owner, please contact me.
Can I switch from a monthly plan to an annual plan?
Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount. https://notoriousrob.memberful.com/account/subscriptions
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes. https://notoriousrob.memberful.com/account
How do I reset my password?
Click this link https://notoriousrob.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. It’s easy to gift a subscription. Click on of the buttons below:
Gift Month Subscription
Gift Annual Subscription
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.
How do I get into the VIP Lounge?
Your VIP Membership gives you automatic access to the new VIP Lounge. There is nothing more you need to do, but create a profile for yourself once you’re over there.
I Have Ideas and Suggestions
I’d love to hear from you. There are many ways: